Front Desk & Reservations
Welcome Every Guest with Confidence. The Modern Front Desk Built for Faster Hospitality Operations.
Every great guest experience starts at the front desk. Faster check-ins. Better guest experiences. Complete operational control.
From online reservations and walk-in guests to room assignments, check-ins, check-outs, billing, and guest history — Vistorio keeps your front office organized, efficient, and always in control.
24
87%
38
18
Front Desk Command Centre
Live
142
21
12
38
Today's Arrivals
Mr. Adebayo · Deluxe · 2 PMConfirmed
Mrs. Okonkwo · Suite · 3 PMConfirmed
Corporate Group · 8 roomsPre-assigned
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The front office problem
Is your front desk still managing these problems?
Double bookings
Manual reservation books
Poor room visibility
Delayed check-outs
Lost guest information
Slow billing
Communication gaps with housekeeping
Vistorio replaces confusion with real-time control.
Reservation management
Every booking. One calendar. Always accurate.
Availability updates instantly — online, walk-in, group, and corporate reservations stay synchronized across your property.
Reservation Calendar — July 2026
← Week 28 →
Mon
Tue
Wed
Thu
Fri
Sat
Sun
13Adebayo · InCorp Group · 8
14Okonkwo · Out
15Walk-in · 305
16
17Online · 412
18Wedding Block · 15
19Group · Out
Online Reservations
Walk-in Reservations
Group Reservations
Corporate Bookings
Reservation Calendar
Availability Search
Modifications
Reservation History
Check-in experience
From arrival to room key in minutes
A streamlined check-in workflow that reduces queues and delights guests — with one-click completion for returning visitors.
1
Reservation2
Guest Arrival3
Identity Verification4
Room Assignment5
Payment6
Digital Registration7
Room Key Issued8
Guest Checked In
Check-in — Mr. Adebayo
Returning Guest
ReservationRES-4821 · Deluxe King
Room assigned204 · Ready
Rate₦42,500 / night
Nights3
Deposit₦85,000 received
PreferencesHigh floor · Non-smoking
Live occupancy
Always know your room status
Executives and front office managers see occupancy, arrivals, and departures updating in real time.
Live Occupancy Dashboard
Live142
21
12
12
4
38
24
18
87%
87%
Occupied 142 rooms
Available to sell 59 rooms
RevPAR today ₦36,975
Room management
Interactive room grid — every status at a glance
Filter by floor, room type, or status. Colour-coded rooms replace phone calls and walkie-talkie confusion.
All Floors
Floor 2
Floor 3
Floor 4
Deluxe
Suite
Ready Only
Available
Occupied
Reserved
Dirty
Cleaning
Maintenance
Inspection
Out of Service
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301302303304305
306307308309310
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Guest profiles
Know your guests before they arrive
Complete guest history, preferences, and billing — so your team delivers personalized service from the first hello.
- Stay history across all visits
- Room and service preferences saved
- VIP status and special requests flagged
- Identification and notes in one profile
Mr. Michael Adebayo
★ VIP Guest · 12 stays
History
Billing
Notes
ID Records
- Jul 2026 · Deluxe King · 3 nights · ₦127,500
- Mar 2026 · Suite · 2 nights · ₦185,000
- Dec 2025 · Deluxe · 4 nights · ₦168,000
- Note: Prefers late checkout when available
Billing & payments
One guest account. Every charge.
Room, restaurant, bar, laundry, and extras — consolidated into one elegant folio. Fast checkout, accurate billing, happy guests.
- All department charges post automatically
- Discounts, taxes, and payments tracked clearly
- Multiple payment methods supported
- Outstanding balance visible at checkout
Guest Folio — Room 204
₦156,800
Room charges (3 nights)₦127,500
Restaurant₦18,200
Bar₦6,500
Laundry₦2,800
Additional services₦3,500
Discount−₦5,000
Taxes (7.5%)₦11,775
Deposit paid−₦85,000
Outstanding balance₦71,800
CashCardTransferPOS
Housekeeping integration
Front desk and housekeeping — always in sync
When a guest checks out, housekeeping knows instantly. Faster room turnover means more rooms to sell.
Guest Checks Out↓
Housekeeping Notified↓
Room Cleaned↓
Inspection Completed↓
Room Ready for Sale
Live Room Sync
Room 203 · Checked out · HK assigned
Room 203 · Cleaning in progress
Room 203 · Inspection queue
Room 203 · Ready · Available for check-in
Executive visibility
Front office performance — from anywhere
Owners monitor check-ins, occupancy, RevPAR, and ADR in real time through the executive dashboard.
24
18
2.4 nights
87%
₦2.8M
4.7 / 5
₦36,975
₦42,500
Mobile front desk
Your front desk in your pocket.
Reception managers check availability, view arrivals, approve upgrades, and monitor occupancy — from any device.
- Check room availability on the go
- View today's arrivals and departures
- Approve room upgrades instantly
- Receive alerts for VIP arrivals
Today's Arrivals24 expected
Adebayo · 2 PM · Deluxe
Okonkwo · 3 PM · Suite
Corp Group · 8 rooms
Walk-in · Room 305 ready
OccupancyLive
Occupied · 142 (87%)
Ready · 38 rooms
Arrivals · 24 today
Departures · 18 today
Business impact
Front desk excellence that drives revenue
Faster Check-ins
Guests spend less time waiting and more time enjoying your property.
Better Guest Experience
Personalized service from complete guest profiles and preferences.
Higher Occupancy
Faster room turnover puts more rooms back on sale each day.
Fewer Booking Errors
Real-time availability eliminates double bookings.
Better Room Utilization
Colour-coded room boards maximize sellable inventory.
Improved Revenue
Accurate billing and upsell visibility boost RevPAR.
Better Team Coordination
Front desk and housekeeping work from the same live data.
Executive Visibility
Owners see front office KPIs without asking for reports.
FAQ
Front desk questions answered
Does Vistorio support online reservations?
Yes. Online, walk-in, phone, and corporate reservations all feed into one calendar with instant availability updates across your property.
How do walk-in guests work?
Reception creates a reservation on the spot, checks real-time availability, assigns a room, and completes check-in in minutes — no separate systems.
Can we manage group bookings?
Yes. Block rooms for groups, weddings, and corporate events with bulk assignment and unified billing options.
What about room changes?
Move guests between rooms with full history preserved. Housekeeping and billing update automatically.
How does billing work?
Room, F&B, bar, laundry, and service charges consolidate into one guest folio with taxes, discounts, and multiple payment methods.
Is there mobile access for managers?
Yes. View arrivals, occupancy, room status, and approve upgrades from any smartphone or tablet.
Can we access guest history?
Complete stay history, preferences, billing, notes, and VIP status — available to authorized staff at check-in.
Does it support multiple users?
Yes. Role-based access lets reception, reservations, GMs, and owners each see what they need — simultaneously, without conflicts.
Customer success
Front office results that matter
Sample case study
Guest waiting time cut by 40%"Check-in used to take 15 minutes during peak hours. With Vistorio, returning guests are checked in before they finish at the counter."
Sample case study
Occupancy up 6 points"Faster room turnover from HK integration meant we sold 12 more room-nights per week. That went straight to the bottom line."
Sample case study
Zero double bookings in 8 months"We eliminated double bookings completely. One calendar, one source of truth — reception finally trusts the system."
Turn Every Check-in into a Great First Impression.
Deliver faster service, improve occupancy, and give your front office the tools to create exceptional guest experiences while keeping management informed in real time.