How does pricing work?
Year one is bundled — platform access, cloud hosting, implementation, training, and updates included. Quarterly billing begins from year two. Every property receives a personalised quote based on size, modules, and scope.
How are user licences handled?
Vistorio supports your full operational team with role-based access. User counts are scoped during your discovery meeting based on departments and property size.
Is there a limit on number of rooms?
All editions scale to your property size. Core is designed for growing single properties; Enterprise and Ultimate support multi-property groups. Contact us to confirm the best fit for your room count.
Is cloud hosting included?
Yes. Secure cloud hosting, automatic backups, and continuous updates are included in every edition — no on-premise servers required.
How long does implementation take?
Most single properties go live within a few weeks. Multi-property rollouts follow a phased approach with dedicated project support.
Is training included?
Yes. Guided onboarding, live walkthroughs, and documentation for every department are included in your implementation package.
Can we upgrade editions later?
Yes. Start with Core and expand to Professional, Enterprise, or Ultimate as your operations grow — without changing platforms.
What support do we receive after go-live?
Dedicated hospitality support with regional response windows, plus customer success contact. Enterprise and Ultimate include enhanced support tiers.
Do you help with data migration?
Yes. Initial data configuration and migration assistance from spreadsheets and legacy systems is included in implementation.
What are the contract terms?
Year one includes subscription, implementation, and support as a bundled package. Renewal terms are discussed during your personalised proposal.